Working cooperatively with other libraries and agencies, the mission of the Greenville Public Library is to provide comprehensive library services to the residents of Smithfield and surrounding areas, with emphasis on providing a common meeting place, general reference, and lifelong learning.
SERVING OUR PATRONS IS OUR MOST IMPORTANT SERVICE.
Have the right to expect quality service
Are treated with respect, in a friendly manner
Will have their unique individual needs met
Can expect transactions to be confidential
Will have issues resolved at the lowest possible level
Will receive personal attention when needed
WE VALUE COOPERATION.
LIBRARY STAFF WILL:
Share information and resources to fill the patron's needs
Escort a patron to another staff member if his or her skills are needed
Cooperate with other agencies to obtain and provide information
Make use of the latest technologies to obtain and share information
WE VALUE GOOD SERVICE.
WE ARE COMMITTED TO:
Maintaining a collection that meets community needs
Making library resources accessible
Providing programs that are informative and entertaining for people of all ages
Having skilled staff who can respond to a variety of information needs
Utilizing new technologies to best serve the public
Having processes and systems that are user-friendly
USE OF THE LIBRARY'S COLLECTION: Anyone may use materials in the Greenville Library free of charge, including but not limited to; books, magazines, audio materials, video materials, and computers. The Trustees of the Greenville Public Library endorse the American Library Association's, Library Bill of Rights, Freedom to Read, and Freedom to View Statements.
COMPUTERS: Computers for public use are located in the adult reference and reading areas, the children's room, and the homework center on the lower level. Computers may be used free of charge. Laptops are available from the reference department for adults to use in the building. The building has a wireless Internet system that may be used by those who want to bring their own laptops into the library. The Greenville Library complies with CIPA (Children's Internet Protection Act) by having a filtering system on its Internet access. The Internet use policy and safety guidelines are available on-line and at the circulation desk.
LIBRARY CARD: A library card is needed to borrow materials from public libraries in Rhode Island, and to gain access to on-line electronic databases accessible via the library's web page. Anyone living in Rhode Island can obtain a OSL (Ocean State Libraries) card with proof of identity. Minors, those under the age of 18, must have a parent or guardian sign the application form. A OSL card is accepted at any public library in Rhode Island. Non-residents can obtain a OSL library card by paying a fee of $115.00. Students living at colleges in Rhode Island are considered residents.
LOAN PERIODS: Most books and audio materials can be borrowed for three weeks and renewed once if there are no reserves on them. DVDs and videocassettes can be borrowed for one week and may not be renewed. A complete list of loan periods is available on-line or at the circulation desk. There is an outside book drop available 24 hours a day.
FINES: Late fines are assessed on library materials that are returned after the due date. Book and audio fines are 10¢ a day, and movies are $2.00 per day. A complete list of fines is available on-line or at the circulation desk.
ELECTRONIC SERVICES: Many electronic databases and links to sites on the Internet are accessible via the library's web page. Access to electronic databases requires a library card. Greenville Library offers access to professional reference assistance 24 hours a day, and live interactive homework assistance from 2-10 p.m. daily via its web page.
HOLDINGS CATALOGUE: The holdings of all libraries are available via an on-line catalogue. Users with a library card can request items be sent to Greenville from other libraries, or can reserve materials that are on loan to other patrons. Wish lists can be maintained and patrons can renew their own materials.
SELF-CHECKOUT: A self-checkout machine is available to those wishing to check out materials themselves. It is user friendly and efficient.
HOMEWORK CENTER: We have a homework center and computer lab that is located on the lower level of the building. It is open from 2-6 p.m. weekdays, and caters to young people after school. It has sixteen computers that have Internet access and tables for group projects, and is monitored by a staff person. The room is used for computer instruction during the day.
REFERENCE ASSISTANCE: The reference department is staffed by professional librarians. It has computers for public use and hundreds of books for in-library use only. The staff creates bibliographies and finding aids to assist users. The majority of reference assistance is given to school students. Therefore, the library's collection supports the school curricula.
ADULT PROGRAMS: A variety of programs are offered for adults, including crafts and educational programs. Most programs are offered free of charge, although a fee may be charged for supplies.
CHILDREN'S AND YOUNG ADULT SERVICES: There is a children's room, specially equipped to serve the special needs of young people. We have a professional children's librarian and support staff. There are regular programs to meet the needs of our youngest users. There is a professional librarian whose responsibility is to obtain materials and present programs that appeal to teens.
MEETING ROOMS: The homework center and recital room (which is also the children's programming room) are available for public use. The meeting room policy is available on-line and at the circulation desk.
Approved by the Greenville Public Library Board of Trustees on January 10, 2005.
__________________________________________Secretary, Board of Trustees